What is the term for employees learning to perform multiple roles within a team?

The term for employees learning to perform multiple roles within a team is cross-training. This practice enhances workforce flexibility, as employees gain competencies in various job functions, allowing them to support one another in various capacities. Through cross-training, organizations can improve overall efficiency, ensure that critical tasks can be completed in the absence of certain team members, and foster a collaborative team environment.

In contrast, outsourcing refers to hiring external entities to handle certain business functions, which does not involve internal employee skill development. Performance evaluation is focused on assessing employees' performance in their current roles rather than expanding their skill sets. Physical training generally pertains to exercises aimed at improving physical capabilities and health, which is unrelated to the concept of employees gaining skills across multiple job functions within a team.